Data Deletion Instructions

Last updated: 2 September 2026

To request deletion of information associated with your WhatsApp conversation:

1. Contact Oaklands Guest Lodge on 032 533 9715.
2. State that you want the WhatsApp bot conversation data associated with your number deleted.
3. Reception may ask you to confirm control of the WhatsApp number. Do not send bank card details or identity documents in the chat.

After the request is verified, the lodge will remove the associated bot conversation information unless some information must be retained for security, dispute handling, or legal compliance.