Privacy Policy

Last updated: 2 September 2026

This information bot is operated for Oaklands Guest Lodge by ARIANO 524 CC. It answers guest enquiries through Meta's official WhatsApp Cloud API and can pass a conversation to reception.

Information we process

When you message the lodge, the bot may process your WhatsApp phone number, profile name, message content, message and delivery identifiers, timestamps, delivery status, and the conversation's bot or reception status.

How we use it

We use this information to answer enquiries, provide reception assistance, operate and secure the service, troubleshoot failed messages, and record unanswered questions so the lodge can improve its information.

Bookings and payment information

The bot does not complete bookings or take payments in WhatsApp. Booking enquiries are directed to the lodge's external booking website. Please do not send bank card details in WhatsApp; apparent card numbers are redacted from the bot's conversation log.

Sharing and retention

Information is handled by authorised lodge staff and the service providers needed to deliver the bot, including Meta and the lodge's web host. We do not sell conversation information. Message logs older than the configured 90-day retention period are removed during routine bot activity. Records may be retained longer when reasonably required for security, dispute handling, or legal compliance.

Your choices

You may stop using the bot at any time and may ask reception to access, correct, or delete information associated with your WhatsApp number, subject to information the lodge is required to retain.

Contact

For privacy questions or requests, contact Oaklands Guest Lodge on 032 533 9715. For a deletion request, follow the data deletion instructions.